Scheduled for RC Poster Social: Sharing Research Across the HPERD Disciplines, Wednesday, March 31, 2004, 4:30 PM - 6:00 PM, Convention Center: Exhibit Hall Poster Session


Job Satisfaction in Sport Organizations: An Examination of NCAA Division I and III Basketball Coaches

Jeremy S. Jordan, Sue Mullane and Andy Gillentine, University of Miami, Coral Gables, FL

Job satisfaction refers to the attitudes and feelings an employee has regarding a work situation. The degree of job satisfaction can have a direct influence on individual and organizational performance (Balzer et al., 1990). Research on the job satisfaction of intercollegiate coaches has demonstrated contrasting results. Pastore (1994) found that female coaches experienced higher degrees of satisfaction than male coaches within the areas of pay, promotion, supervision, and overall job enjoyment. Additionally, Division III coaches experienced greater satisfaction than coaches at NCAA Divisions I and II. In contrast, Synder (1990) found that female coaches experienced greater satisfaction in the area of supervision but demonstrated similar feelings to male coaches regarding pay, promotion, and co-workers. Finally, Chelladurai and Ogasawara (2003) found that Division I coaches were less satisfied on the facet of work compared to Division III coaches. The present study attempted to address the inconsistent results of previous research by exploring the job satisfaction experienced by NCAA Division I and Division III head basketball coaches. Specifically, this study attempted to determine if the job satisfaction experienced by head basketball coaches differed based on (a) gender; (b) division; (c) gender of the team; (d) coaching experience; (e) gender of immediate supervisor; (f) institution type; and (g) education. A total of 300 Division I and Division III institutions were randomly selected. The head men?s and women?s basketball coach at each institution was sent a questionnaire which measured employee job satisfaction. The facets of pay, promotion, supervision, co-workers, and work were measured using the Job Descriptive Index (Balzer et al., 1990), while overall job satisfaction was measured using the Job In General Index (Balzer et al., 1990). A total of 219 questionnaires were returned. Results of multi-factor ANOVA?s indicated significant differences in perceptions of job satisfaction based on gender, divisional membership, and gender of immediate supervisor. Division I coaches experienced greater satisfaction than Division III coaches, male coaches experienced higher levels of satisfaction than female coaches, and coaches with a male supervisor exhibited higher levels of satisfaction than those with a female supervisor. Results of this study will help extend understanding of the job satisfaction experienced by intercollegiate basketball coaches and assist in providing clarity to results of previous studies. In addition, discussion of the findings of this study will benefit sport managers who are seeking to address employee job satisfaction to improve working conditions resulting in higher productivity and decreased turnover.
Keyword(s): administration/mgmt, coaching, sport management

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