| 722 | Saturday, April 5, 2003 |
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| 7:30 AM-8:30 AM | Convention Center:112AB |
| NASPE/Sport Management Council |
| The Sport and Fitness Industry: Standards, Guidelines and Strategies for Frontline Personnel |
| This session will provide information to fitness industry professionals in dealing with service recovery - dealing with patrons who are unsatisfied with current facility conditions and work to make improvements while providing a satisfying response to unhappy patrons. The second part of the presentation will deal with the standards and guidelines for strength and fitness professionals from the American College of Sport Medicine (ACSM) and the National Strength and Conditioning Association (NSCA).Find out what is legally expected of strength and fitness professionals. |
Keyword(s): administration/mgmt, sport management
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| Speakers: Todd Seidler, University of New Mexico, Albuquerque, NM; and Sonja K Lilienthal, San Jose State University, San Jose, CA |
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Speakers: |
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Legal Standards and Guidelines for Strength and Fitness Professionals
Todd Seidler, University of New Mexico, Albuquerque, NM |
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Service Recovery in the Sport and Fitness Industry - Strategies for Frontline Personnel
Sonja K Lilienthal, San Jose State University, San Jose, CA |
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